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Inside Polytechnic’s Information Services Department (ISD)
The Polytechnic department of Information Services (ISD) reports to the Office of the Vice President for Finance and Administration. ISD, managed by staff from Collegis, a NYU-Poly contractor, oversees the administrative technology initiatives such as PeopleSoft as well as maintains the underlying technology infrastructure (voice and data) for the entire campus.
Academic technology is supported through:
- The provision of site licenses for software such as MicroSoft Office, MatLab, Symantec Ant-Virus, LabView, and NetG;
- Management of an open lab;
- Maintenance of the Blackboard learning system (MyPoly) servers; and
- Setup/repairs of faculty/staff Windows-based workstations.
Other IT-related initiatives such as Web services, media support, library services, and academic computing (e.g., faculty training and curriculum development) are managed by other offices on campus.
To support Poly's strategic plan and daily operations, ISD implements/manages a number of student-centered and faculty/staff initiatives, including:
- E-mail : accessible via the web, anytime, from anywhere (http://wm1.poly.edu)
- PSdata: PeopleSoft-based Student system: register on-line; review grades; pay bills electronically; etc. (http://psdata.poly.edu)
- MyPoly : Blackboard course management and bulletin board system that provides access to course syllabi and curriculum guides (schedules); communication channels to professors; NYU-Poly news/announcements (http://my.poly.edu)
- Laptop Support Program : site-licensed software installation and maintenance; repairs for leased and student-purchased computers
- One-Card System : NYU-Poly ID card that provides building access; meal plan account; and print shop account
- Printer Stations : infrared laser printers in common areas such as the Dibner Library and the open Lab (JAB 775)
- Wired/Wireless Network Access: In the classrooms as well as the Dorm/Residence Hall
- Telephony: Voicemail, telephones, and teleconferencing setups
- Workstation Configurations, setups, and repairs
- Price Quotes for software and hardware purchases
- 24x7 Help Desk Support
Some of the campus-wide technology initiatives underway include implementation of effective spam/virus filtering systems; upgrade of PeopleSoft systems; stabilization of the network infrastructure; and equipment (server and workstation) upgrades.
ISD Staff can be reached and requests for services can be made via the Campus Help Desk, located in RH 337; e-mail to help@poly.edu; and phone 718-260-3123.
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